|
|
Do you have an updated Q&A available
for review? |
| |
Yes, we are keeping an updated version at all times. Please
click here
for the latest version. |
|
|
How do I send questions? |
| |
Employees can send questions by going to the
feedback link located on the main travel screen.
|
|
|
Forgot Password? |
| |
Employees can obtain their password by selecting the "Forgot Password" link and filling out their email account.
|
|
|
Where can I find the TRAVEL application? |
| |
It will found under expense.jetaviation.com and click on the
"Submit Expense Report" button |
|
|
How soon will I be paid? |
| |
Depending on if you are being audited or not AP will pay your expenses on the next check run which is typically every Thursday. One benefit of the new process is that you will be reimbursed faster if your report is entered correctly.
|
|
|
How will I know when I have been paid? |
| |
On the web, in your inbox the status of your expense report will be marked "SAP Paid" when the check or ACH was processed in SAP.
|
|
|
How do I know my expenses were sent to SAP? |
| |
Your manager should be submitting expenses to SAP at which time the status of the report will be "SAP submitted".
|
|
|
How do I know that the expense report was submitted to my manager? |
| |
There will be an immediate message that shows report was submitted, a confirmation number and the inbox status will read "submitted
|
|
|
Can I save without submitting
a trip? |
| |
Yes, you can save a trip and not submit it to your manager. This will allow you to add/change expensesat a later time. Status will read "save and not submitted"
|
|
|
Can I delete my inbox messages without losing my travel report? |
| |
Yes, deleting the inbox message does not remove the trip from the database.
|
|
|
When can I edit a trip? |
| |
As long as the trip has a status of "saved not submitted", "SAP rejected", or "manager rejected" you will be able to edit your trip.
|
|
|
How can I edit a trip? |
| |
A trip can be edited by selecting the trip from the inbox or searching for the trip using the view trip details query tool.
|
|
|
What happens if I lose a travel receipt? |
| |
Please treat receipts in the same way as you treat them currently. For every expense claimed, you need to provide a receipt. If you lose receipts it's your responsibility to get additional copies from the companies (e.g. hotels, rental cars)!
|
|
|
How are receipts submitted? |
| |
The employee will receive special envelopes self-addressed to the Jet Aviation AP department. all receipts must be submitted using these envelopes. On the outside of the envelope, the employee will record the trip information and his/her signature.
|
|
|
Must I include all receipts? |
| |
Yes, with only very few exceptions a receipt is expected. Please consult your manager or HR department on the current travel policies.
|
|
|
If there are any issues with my expense report, how will I be notified? |
| |
The whole process from beginning to end is automated and supported by email. In case of rejections or other issues you will receive an e-mail notifying you of the problem.
|
|
|
What is the travel policy? |
| |
Jet Aviation's travel policy is available by contacting your HR representative.
|
|
|
Can I submit reports with foreign currency? |
| |
Yes, the TRAVEL application supports foreign currencies. You will need to enter the exchange rate and currency selected and the rest will be calculated within the report.
|
|
|
How do I enter multiple legs of a trip? |
| |
Employees can enter multiple legs by selecting the "Add Expenses" icon.
|
|
|
How do corporate employees use multiple cost centers? |
| |
By choosing the "cost allocation" button a corporate employee can split their costs over several company codes and/or cost centers. The web application will not allow a percentage less than 100%.
|
|
|
Can anyone enter in multiple tail numbers? |
| |
Only maintenance coordinators will have the authority to do this.
|
|
|
Can multiple CTA trips be entered at one time?
|
|
Unfortunately this is not available. Employees must enter each CTA trip separately.
|
|
|
How do I query trips taken by subordinates?
|
|
Through "review trips"
|
|
|
How do I query on my own trips?
|
|
Through the "view trip details"
|
|
|
How do I print out my expense report?
|
|
While in the trip, click the print icon
|
|
|
How do I enter in late expenses for a previously entered trip?
|
|
After a trip has been submitted, additional information must be entered using a new expense record. Use only the end date of the applicable trip. SAP will not permit the use of the exact date range (start and end date).
|
|
|
Will the system check if a tail # or trip # exists?
|
|
Yes, as soon as the expense report has been submitted to SAP, a check in the background will determine if the trip # and tail # match. In the case of errors you will be notified by e-mail and you will need to re-submit the expense report with the correct information.
|
